Shipping and Returns
It may take between 1 - 2 working days for us to prepare your order for shipping once the payment is received. If your order is urgent, please email : firstname.lastname@example.org
You will be notified by email once your order has been dispatched.
All orders are fulfilled from London, United Kingdom.
All UK orders will take between 1 to 2 working days for delivery when using Royal Mail First Class.
All UK orders will take between 3 to 5 working days for delivery when using Royal Mail Second Class.
Royal Mail 1st Class (1-2 day delivery) - £3.40
Royal Mail 2nd Class (3-5 day delivery) - FREE
EU AND INTERNATIONAL STANDARD DELIVERY
All EU and international orders will take between 3 to 7 working days for delivery using Royal Mail International Standard and Signed and Tracked services.
Royal Mail International Standard - £5.70
Royal Mail Signed and Tracked - £10.99
RETURN & EXCHANGE
We are happy to issue a refund or exchange for any unused item that is returned in its original condition and packaging (except for sale items) within 90 days for all UK, EU and INTERNATIONAL orders. Unfortunately, we cannot offer you a refund or exchange after the days stated above.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please attach either an invoice or a copy of your purchase order email confirmation with your returned goods.
When returning an item, please retain any proof of postage from your shipper. We will not be responsible for any item that is lost or damaged during return shipping.
Please send us an email about your return to email@example.com quoting your name and order number. Our customer service team will assist you with any returns information.